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FeaturesPaymentsEmail Notifications

Payment Email Notifications

Send automatic email notifications to yourself and your buyers when a payment is completed.

How it works

When a payment is successfully captured, Shareables can send two types of email:

  • Seller Notification — An email to you with the order details, buyer information, and transaction ID
  • Buyer Receipt — A confirmation email to the buyer with their purchase summary

Both emails are fully customizable using template variables and can optionally include a table of item data from your data source.

Setting up email notifications

Open Email Notifications

  1. Open your widget in the Creator
  2. Go to the Add-ons tab
  3. Make sure Payments is enabled and a provider is connected
  4. Click the Email Notifications button in the payment section

Configure Seller Notification

The seller notification is enabled by default when you connect a payment provider.

  • Send to — Enter the email address where you want to receive notifications. If left blank, it defaults to your account email.
  • Subject — Customize the email subject line using template variables
  • Body — Write your notification template

Configure Buyer Receipt

Switch to the Buyer Receipt tab to set up customer-facing emails.

  • Enable — Toggle on to send receipts to buyers
  • Reply-to email — The email address buyers will reply to if they respond to their receipt. Defaults to your account email.
  • Subject — Customize the receipt subject line
  • Body — Write your receipt template

Template variables

Use template variables in your email subject and body to insert dynamic values. Click any variable chip below the body editor to insert it at your cursor position.

VariableDescriptionExample
{{itemName}}The name of the purchased item”Premium Widget”
{{amount}}The payment amount with currency”$29.99”
{{buyerEmail}}The buyer’s email address”buyer@example.com”
{{buyerName}}The buyer’s name (from payment provider)“Jane Smith”
{{orderId}}The unique transaction/order ID”7F3K9…”
{{date}}The date of the transaction”24 Feb 2026”
{{siteName}}Your widget’s name”My Store”
{{table}}An item details table (see below)HTML table of item data

Default templates

If you don’t customize the templates, Shareables uses sensible defaults:

Seller notification:

Subject: #{{orderId}} - Payment received: {{amount}} for {{itemName}}

Body:
You received a payment!

Item: {{itemName}}
Amount: {{amount}}
Buyer: {{buyerName}} ({{buyerEmail}})
Date: {{date}}
Order ID: {{orderId}}

Buyer receipt:

Subject: #{{orderId}} - Receipt: {{amount}} for {{itemName}}

Body:
Thank you for your purchase!

Item: {{itemName}}
Amount: {{amount}}
Date: {{date}}
Order ID: {{orderId}}

Item details table

You can include a table of data from your data source in the email. This is useful for showing product specifications, descriptions, or any other columns alongside the purchase confirmation.

Enable the table

In the email editor, toggle on Item Details Table.

Select columns

Choose which columns from your data source to include in the table. Only the selected columns will appear in the email.

Position the table

Add {{table}} anywhere in your email body to control where the table appears. If you don’t include the {{table}} variable, the table will be appended after the body text.

The item details table shows data from the specific item that was purchased. This pulls directly from your data source, so it always reflects the latest information.

Tips

  • Keep your buyer receipt professional and concise — buyers mainly want confirmation that their payment went through
  • Include {{orderId}} in both emails so you can easily cross-reference transactions
  • Use the Reply-to email on buyer receipts so customers can reach you directly by replying
  • Enable the item details table if you’re selling items with important specifications (sizes, colours, dates, etc.)
  • Test your email templates in Sandbox mode before going live — the emails are sent during test transactions too

Email notifications are sent when a payment is successfully captured. If a payment fails or is cancelled, no email is sent.

Frequently asked questions

Can I send emails to multiple addresses?

The seller notification goes to one email address. If you need multiple people notified, consider using an email forwarding rule or a shared inbox.

Do test/sandbox payments send emails?

Yes. Email notifications are sent for sandbox payments too, so you can verify your templates work correctly before going live.

Can I use HTML in the email body?

The email body is plain text with template variables. The item details table is automatically formatted as an HTML table.

What if the buyer’s email is not available?

The buyer’s email comes from the payment provider (PayPal or Stripe). If for some reason it’s not available, the buyer receipt will not be sent, but the seller notification will still go through.

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